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Technical Support

Report an Issue

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Problem affects
Problem occured on

* The way to check is to go to the task bar (bottom right hand corner of your computer screen) when you are NOT logged into the server. Hover over the blue eyeball icon and it will show you the computer name.
Failing this. Go to Start > Control Panel > System and look for the Computer Name. (again NOT while logged into the server)

Change Request

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Ask for Advice

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Provide Information

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New or Update User / Permission / Distribution

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New user request require 24 hours notice (Monday to Friday between 8am and 5pm) to ensure a smooth transition for this individual and ensure that all company applications are configured correctly.

An additional reasonable amount of notice is required (at least 72 hours) if this person requires a new PC or has any special setup and configuration requirements beyond basic email, word and excel access.

If you want to update a departed user please use the Remove a User from my Network Form.


Employee Permissions
Computer

Remove a User

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Termination Action
Company Equipment

if not supplied default is 30 days

New Domain

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I simply want to own this domain (Register/Renew, 2 years)

Choose this option if you would simply like to purchase this domain
and do not have any immediate plans for its use.


I (the buyer) acknowledge:

a. Infinite Edge will register or renew this domain on my behalf subject to availability.
b. Infinite Edge will have no further involvement, except to contact me on approach of expiry.

I want to own this domain, and I have plans for its use (Register/Renew + Domain Management, 2 years)

Choose this option if you would like to purchase this domain with the ability to self-administer its use.


I (the buyer) acknowledge:

a. Infinite Edge will register or renew this domain on my behalf subject to availability.
b. Infinite Edge will purchase domain management functionality for this domain.
c. Infinite Edge will provide me with username and password details so that I may log in and make changes as necessary
d. Infinite Edge will have no further involvement, except to contact me on approach of expiry.

I want to own and use this domain for a period of 2 years, and would also like Infinite Edge to set up and administer this domain on my behalf. (Register/Renew + Domain Management, 2 years + initial setup)

Choose this option if you plan to host your own email exchange, have this domain as your primary website, or have it parked as a secondary address redirecting traffic to your primary website.


I (the buyer) acknowledge:

a. Infinite Edge will register or renew this domain on my behalf subject to availability.
b. Infinite Edge will purchase domain management functionality for this domain.
c. I have discussed my plans for use of this domain and/or provided clear instructions to Infinite Edge
d. Infinite Edge will set up the domain for use in a timely manner with correct IP addresses and changes to host servers and mx records as necessary.
e. Infinite Edge will affect changes throughout the management period to a reasonable degree of normal commercial use. Excessive change requests may incur additional charges at the current remote/helpdesk hourly rate.
f. The username and password associated with this domain will upon request be made available to me at any time during the management period.
g. Infinite Edge will contact me on approach of the domain and/or management service expiry.

To Pay via Credit Card select the following option and we will contact your for your payment details.


I want to own and use this domain for a period of 2 years, and would also like Infinite Edge to set up and administer this domain on my behalf. (Register/Renew + Domain Management, 2 years + initial setup)

Choose this option if you plan to host your own email exchange, have this domain as your primary website, or have it parked as a secondary address redirecting traffic to your primary website.

Services

Quote for Internet


EthernetFibreADSLOther
10MB/10MB20MB/20MB100MB/100MBHigher than 100MB

Accounts and Billing Inquiries

Query an Invoice

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In accordance with our policy clients must pay undisputed amounts by the invoice due date.