Support Request

Name

Name of the team member who is having issues

First Name

Last Name

Company

Email of the Team member who is having issues

Type of Device

Computer

Additional Device (i.e. Phone, Tablet)

External Hardware (i.e. Printer)

Server

Router

Other

What is your computer name?

Please look for a sticker on the device with the text like 'ABC-DT01' or 'ABC-NB02'. Alternatively, go to Start > Control Panel > System and there should be Computer Name

Are you working remotely or in the office?

Remotely

In the Office

If this is an ongoing issue, do you have a ticket number?

You will have received an email from us with a unique number in the subject.

What is the issue?

Tell us about the issue. How long has it been happening for? Who is it effecting? Is this a new or ongoing issue?

What is the type of issue you are facing?

Best time to contact

When would the best time to contact you be?

Make A Change

Name

First Name

Last Name

Company

Subject

I want something new

I want to change something

Message

Is there a specific date you need this completed by?

Ask For Advice

Name

First Name

Last Name

Company

Phone

If you would prefer us to give you a call, please leave your phone number. If it is left empty, we will email you instead.

(###)

###

####

Subject

Message

What would you like advice on?

Select all that apply

Computers

Servers

Citrix

Phones

Internet

Applications

Other

If you selected Other, please outline what you would like advice on here

Any Other Info/Questions

Provide Information

Name

First Name

Last Name

Company

Message

What does the info relate to?

Have you got a new printer or a new computer?

Computers

Servers

Phones

Internet

Applications

Support

Other

New user request require 24 hours notice (Monday to Friday between 8am and 5pm) to ensure a smooth transition for this individual and ensure that all company applications are configured correctly.

An additional reasonable amount of notice is required (at least 72 hours) if this person requires a new PC or has any special setup and configuration requirements beyond basic email, word and excel access.

If you want to update a departed user please use the Remove a User from my Network Form.

Add a New/Update User to my Network

Name

First Name

Last Name

Company

Your Email

What type of User?

New User

Update Existing User

MUST CHANGE IMMEDIATELY

Will this user change details frequently?

Change Frequently

On Occasion

Never

Employee Name

Employee Email

Employee UserName

Employee Password

Employee Domain

User Permissions

New Permissions

Copy From A User

User Permissions

Which User should we copy permissions from? OR What permissions will this user need?

What Email Distribution Lists do they need to be added to?

What Computer will they be using?

What folders will they need access to?

Please list all folders/drives they will need access to. Including if it is read/write permissions

Any Special Requirements/Further Info

Remove A User

Name

First Name

Last Name

Your Email

Company

Termination Date/Time

What termination actions need to be taken

Disable User

Remove User

Reset Password

The company equipment has been/will be

Returned

To be returned

Not returning all

Does the equipment returned need a clean up/reset?

Date to Remove User/Data

If not provided, the default is 30 days from termination date.

Do you require any of the data to be retained or archived?

Any Special Requirements/Further Info?

Order New Domain

Name

First Name

Last Name

Domain

Option 1

I simply want to own this domain (Register/Renew, 2 years) Choose this option if you would simply like to purchase this domain and do not have any immediate plans for its use. I (the buyer) acknowledge: a. Infinite Edge will register or renew this domain on my behalf subject to availability. b. Infinite Edge will have no further involvement, except to contact me on approach of expiry.

Option 1: $55.00 inc GST

Options 2

I want to own this domain, and I have plans for its use (Register/Renew + Domain Management, 2 years) Choose this option if you would like to purchase this domain with the ability to self-administer its use. I (the buyer) acknowledge: a. Infinite Edge will register or renew this domain on my behalf subject to availability. b. Infinite Edge will purchase domain management functionality for this domain. c. Infinite Edge will provide me with username and password details so that I may log in and make changes as necessary d. Infinite Edge will have no further involvement, except to contact me on approach of expiry.

Option 2: $110.00 inc GST

Option 3

I want to own and use this domain for a period of 2 years, and would also like Infinite Edge to set up and administer this domain on my behalf. (Register/Renew + Domain Management, 2 years + initial setup) Choose this option if you plan to host your own email exchange, have this domain as your primary website, or have it parked as a secondary address redirecting traffic to your primary website. I (the buyer) acknowledge: a. Infinite Edge will register or renew this domain on my behalf subject to availability. b. Infinite Edge will purchase domain management functionality for this domain. c. I have discussed my plans for use of this domain and/or provided clear instructions to Infinite Edge d. Infinite Edge will set up the domain for use in a timely manner with correct IP addresses and changes to host servers and mx records as necessary. e. Infinite Edge will affect changes throughout the management period to a reasonable degree of normal commercial use. Excessive change requests may incur additional charges at the current remote/helpdesk hourly rate. f. The username and password associated with this domain will upon request be made available to me at any time during the management period. g. Infinite Edge will contact me on approach of the domain and/or management service expiry.

Option 3: $250.00 inc GST

To Pay via Credit Card select the following option and we will contact your for your payment details.

Pay by Credit Card

Services

Accounts and Billing Inquiries

Query an Invoice

Name

First Name

Last Name

Company

Invoice Number

Total Invoice Amount

Amount Queried

Your Query

Submit A Request

Submit A Request

Services

Accounts and Billing Inquiries